At Jr Lee Live, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our ticketing platform.
1. Information We Collect
1.1 Information You Provide
When you use our services, you may provide us with:
- Account Information: Name, email address, password, and profile picture
- Payment Information: Credit/debit card details (processed securely through our payment processor)
- Contact Information: Email address and phone number (if provided)
- Event Preferences: Events you view, tickets you purchase, and your interactions with our platform
1.2 Information Automatically Collected
When you access our platform, we automatically collect:
- Device Information: IP address, browser type, device type, and operating system
- Usage Data: Pages visited, time spent on pages, links clicked, and other actions taken on our platform
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience (see Section 7)
1.3 Information from Third Parties
We may receive information from:
- Payment Processors: Transaction confirmation and payment status from Fiserv
- Firebase: Authentication and database services provided by Google Firebase
2. How We Use Your Information
We use your information for the following purposes:
2.1 Providing Services
- Processing ticket purchases and managing your orders
- Creating and managing your account
- Delivering digital tickets and QR codes
- Processing payments and refunds
- Providing customer support
2.2 Communication
- Sending order confirmations and ticket information
- Notifying you of event changes, cancellations, or updates
- Responding to your inquiries and support requests
- Sending important account or service updates
2.3 Improving Our Services
- Analyzing usage patterns to improve user experience
- Conducting research and analytics
- Testing new features and functionality
- Detecting and preventing fraud or security issues
2.4 Marketing (with your consent)
- Sending promotional emails about upcoming events
- Personalizing content and recommendations
- Running contests, surveys, or special promotions
You can opt out of marketing communications at any time.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
3.1 Service Providers
- Payment Processors (Fiserv): To process your ticket purchases securely
- Cloud Services (Firebase/Google Cloud): To host our database and authentication services
- Email Services: To send transactional and promotional emails
3.2 Event Organizers
- We share necessary information with event organizers to manage event attendance, including your name and ticket details
3.3 Legal Compliance
We may disclose your information if required by law or to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Respond to government requests
3.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted to and from our platform is encrypted using SSL/TLS
- Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways
- Firebase Security Rules: Access to your data is controlled through strict security rules
- Regular Security Audits: We regularly review our security practices and update them as needed
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services and fulfill transactions
- Comply with legal obligations (e.g., tax and accounting records)
- Resolve disputes and enforce our agreements
- Maintain backup and disaster recovery systems
Account information is retained until you request deletion. Transaction records are retained for a minimum of 7 years for legal and tax compliance.
6. Your Privacy Rights
You have the following rights regarding your personal information:
6.1 Access and Portability
- Request a copy of the personal information we hold about you
- Export your data in a machine-readable format
6.2 Correction
- Update or correct your account information at any time
- Request correction of inaccurate information
6.3 Deletion
- Request deletion of your account and personal information
- Note: Some information may be retained for legal compliance or legitimate business purposes
6.4 Opt-Out
- Unsubscribe from marketing emails at any time
- Disable cookies through your browser settings
6.5 Withdraw Consent
- Withdraw consent for data processing where consent was the legal basis
To exercise your rights, please contact us at privacy@jrleeticketing.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login status
- Understand how you use our platform
- Improve performance and user experience
- Provide personalized content
Types of Cookies We Use:
- Essential Cookies: Required for the platform to function (e.g., authentication)
- Performance Cookies: Help us analyze usage and improve our services
- Preference Cookies: Remember your settings (e.g., dark mode)
You can control cookies through your browser settings. Note that disabling essential cookies may limit functionality.
8. Third-Party Services
Our platform integrates with third-party services:
- Firebase (Google): Authentication, database, and cloud storage
- Fiserv: Payment processing
- Vercel/Hosting Provider: Website hosting and delivery
These services have their own privacy policies. We encourage you to review them:
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place when transferring data internationally, including:
- Using cloud services with global data protection standards
- Implementing contractual protections with service providers
- Complying with applicable data protection laws
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent notice on our platform.
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@jrleeticketing.com
- Support: support@jrleeticketing.com
- Website: www.jrleeticketing.com
By using Jr Lee Live, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and sharing of your information as described herein.